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iD Mobile app & My Account online are unavailable for some users.

23 days ago

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ben_lRookie

Device & Phone Support

iD MobileiD Mobile Employee

Help with your SIM card.

What to do if your new SIM isn’t working.Tutorial

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Check your coverage Use our handy online coverage checker to find out the signal strength in your area. You can search by postcode - so you can check all the places you usually use your phone, like your home and work addresses. And you can view both 3G and 4G coverage. Need more info on this? Read our ‘How to check coverage’ article. 2. Are you using a compatible handset? If your handset isn’t approved/compatible with iD Mobile, your ability to use our services may be affected. Click here to view our list of approved and compatible handsets. All the handsets we provide with an iD Mobile plan are compatible with our network, as you’d expect. So if you’ve got one of those you should be fine. If you purchased a SIM only iD plan and are using an iD compatible handset you bought elsewhere with it, you should also be fine! Tried the above and it’s sti

73561445

36 minutes ago

iD MobileiD Mobile Employee

Announcements.

iD Mobile app & My Account online are unavailable for some users.

Following a recent update, we understand that customers are experiencing problems when using the new iD Mobile app and My Account online (my.idmobile.co.uk) and are facing issues such as: Being unable to register during busy periods. Seeing an intermittent “Oops! Something went wrong.” error message. Not receiving their one-time passcode via SMS during the registration process. Over 100,000 customers have successfully registered, and can log-in and use the iD Mobile app and My Account online as normal. For those who have not yet registered and need to manage their plan, here is a list of actions that can be completed without using the iD Mobile app or My Account online. For Pay Monthly customers, here’s everything you need to know: Action. Alternative method. Check my Usage. Call our Automated Phone Service (7777 using an iD Mobile SIM, 0333 003 7777 from any other device). Purchase an Add-On. Contact us on Live Chat.* Purchase a Seco

14405255

44 minutes ago

Bob JamesCivilian

Device & Phone Support

cannot make calls and messages

I can't make any calls or messages.My number is [REDACTED]

52 minutes ago

RuxymariaNewbie

Ask a question.

tenerife

I am in tenerife shows 4g but I can’t make any phonecalls or use internet and everything is on

52 minutes ago

Natalija PetrovaNewbie

Device & Phone Support

no connection

No connection at all what going on. Plus my partner when I am texting him he receives my text from different number no my 07472336669 but 07473341165.

55 minutes ago

DazfordNewbie

Ask a question.

pac

3 minutes ago

Joolzh13Newbie

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Number porting not fully worked

i had the text yesterday to say the switch to iD had happened and I’ve switched on and off several times but when I text it still says the original iD mobile number unless the text goes via WiFi

20 minutes ago

Neil ClowesCivilian

Device & Phone Support

disconnected mobile date

My mobile data has been disconnected with no reason

26 minutes ago

Djrob CoxheadNewbie

Ask a question.

ask a question

I can't remove adult content

27 minutes ago

Bob JamesCivilian

Device & Phone Support

cannot make calls and messages

I can't make any calls or messages.My number is [REDACTED]

52 minutes ago

RuxymariaNewbie

Ask a question.

tenerife

I am in tenerife shows 4g but I can’t make any phonecalls or use internet and everything is on

52 minutes ago

kylewright94Newbie

Ask a question.

Upgrade declined due to failed internal security checks

Hi there, I’ve seen a few threads on this topic, though none seem to give a straight forward answer. My existing ID mobile contract is eligible for an early upgrade. Yesterday I went to place the order for the upgrade through the Carphone Warehouse site as IDs own upgrade site appears to be down at the moment. I placed the upgrade order and shortly after I received a text from CPW saying that they needed more info to process the order. I called them up and found that the issue was that my address didn’t match the address on my ID account. After fixing that on my ID account, CPW confirmed my details now matched and proceeded with their “internal security checks”. At this point I was told that those checks had failed, though they couldn’t tell me why. The person I was speaking to spoke to his manager and was told that this happens from time to time and there was a number I could call to straighten it out and prove that I was the account holder. I took the number from them, went to cal

1 hour ago

Luke HallidayNewbie

Ask a question.

ID Plan Info

I am very close to the end of my id contract.Recently, I have had to install the new updated version of the App and now I cannot see anything other than pay my bill. I want to check when my contract ends so I can leave and when I click on MY PLANS, it only lets me edit my profile.The Old app was not very good but this new one is twice as bad.Help me please

1 hour ago

velan75Civilian

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poor coverage in my area

I live in Hersham Walton on Thames, KT12, before taking the contract when i checked the coverage and even now with both ID and Three network it says very good network for 4g and good outdoor for 5g. But from the time i bought the contract 2 months now, it is poor network and i cant get single line with 4g inside the house, and predominantly i cannot take calls at home, only to rely on whatsapp call. and also while travelling in car , mostly i cannot take calls as even 4G is struggling, only 5g is privilege in some areas that are not related to me. I have a phone contract and am really not happy with the shift from my previous provider, as i never had the poor network issue for all these years.on top, i cannot use WIFI calling too as even it is enabled, as the 4g is poor inside the house even that is not possible.Please provide suggestions on what can i do??

1 hour ago

MehmetNewbie

Ask a question.

I Feel Scammed

I only had my ID account for a like a month (or less) and I have been charged 4x£8. Can i please get an explanation? Also it said I had overdue £8 and it temporarily suspended my account so I payed it and there was still a “Overdue £8” red box on the “Bills” tab on the app. So I payed that too, so £16. So with that and 2 other payments I spent £32 on 1 month. Please refund me!!

1 hour ago

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