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Last Update: 20/04 | iD Mobile app & My Account online.

25 days ago

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Nikhil PiD Mobile Employee

Articles and competitions.

Spring Giveaway!

Ah, spring is in the air! While Easter may be over, the chocolate cravings linger. And what better way to enjoy the warmer weather than by treating yourself to some melt-in-your-mouth chocolate? But before we get to the sweet prize, let's take a nostalgic trip down memory lane. Think back to those beloved chocolate bars that have sadly disappeared from shop shelves over the years. You know, the ones that left a sweet void in our hearts (and stomachs) when they vanished.Maybe you're still mourning the loss of the mighty Cadbury's Marble Bar, that perfect blend of milk and white chocolate. Although it didn't return as a full bar this Easter, it made a welcome appearance in the form of an egg.Or perhaps you pine for the unique taste of the Cadbury Time Out, with its chocolatey shell giving way to toffee and malt delights.Some of you might even get misty-eyed remembering classics like the Mars Delight bar with its gooey caramel filling and chocolate-coated wheat puffs. Ah, those were the d

586993

4 minutes ago

Nikhil PiD Mobile Employee

Announcements.

We've launched a new iD Mobile app!

We’re thrilled to announce that we’ve launched a new iD Mobile app packed with great new features and improvements!Over the past year, we’ve been working hard on completely redesigning the iD Mobile app. The new app has been built with our customers’ feedback at the forefront of design and development, so we’re confident that anyone who used the old iD Mobile app will really appreciate the improvements.So, what’s changed?Manage multiple plans – If you’ve got more than one iD Mobile plan, you can now manage them all from a single login. No more logging in and out! New design - Whether you’re checking your allowances, changing your Bill cap, or updating your personal info, the new app has been designed to make sure you’re able to do exactly what you need – easier than ever before. Improved performance – The new app uses the latest technologies to improve stability, performance, and security. If you’re new to iD or have the old version of the app, you can download the new version from t

827557

37 minutes ago

Kevin BroughtonCivilian

Device & Phone Support

this is a new phone so how do i turn off safeguard please?

I’ve switched from ee to ID and I think ID has turned on safeguard thinking I’m under 18. How can I turn this off or do I have to contact ID?

2 hours ago

iD MobileiD Mobile Employee

Announcements.

DobbyNewbie

Ask a question.

Charged Twice for Minutes Add On

I requested a 200 minute add on in the website for £3. However I was charged twice and my account will be debited by £6. How can I get a refund or this error on the website ? Thanks, Dobby

16 hours ago

alessiaCivilian

Device & Phone Support

New iPhone 15

Hi! I’m on a sim-only plan with ID, and just got a new phone that I’ve only now realised doesn’t come with a sim tray. Could someone help me figure out how to transfer my plan onto the new phone?Thanks!

17 hours ago

Kevin BroughtonCivilian

Device & Phone Support

this is a new phone so how do i turn off safeguard please?

I’ve switched from ee to ID and I think ID has turned on safeguard thinking I’m under 18. How can I turn this off or do I have to contact ID?

2 hours ago

Darren KinnersleyNewbie

Device & Phone Support

5g

4 hours ago

Dave IrvineCivilian

Ask a question.

3 mobile to id mobile

14 hours ago

Bob PikeNewbie

Ask a question.

Samsung J6

Samsung J6 just unlocked from EE will not read the ID Mobile sim. It does read GiffGaff and other makes. Is there an issue with Samsung and ID sims?

14 hours ago

DobbyNewbie

Ask a question.

Charged Twice for Minutes Add On

I requested a 200 minute add on in the website for £3. However I was charged twice and my account will be debited by £6. How can I get a refund or this error on the website ? Thanks, Dobby

16 hours ago

alessiaCivilian

Device & Phone Support

New iPhone 15

17 hours ago

Kirstyanne7685Newbie

Device & Phone Support

manage cap on bill

Been trying to change the cap on my bill, but it just says oops, there's a problem

21 hours ago

ummmbenCivilian

Device & Phone Support

nothing phone 2a 256gb, 8gb or 12gb RAM?

Just wondering if the nothing phone 2a 256gb version available from iD mobile comes with 8gb RAM or 12gb RAM? Have searched but can't find a definite answer. The extra cost for the 256gb version would be worthwhile for me if it had more RAM too…Thanks

21 hours ago

Abigail JonesNewbie

Ask a question.

New ID mobile issues

Hi,I can't check my data usage, minutes usage or text usage in the new app. It just shows a general overview of my data, texts and minutes left. When are you going to update the new app so you can view the usage properly?Thanks,Abi.

22 hours ago

kieran akersCivilian

Ask a question.

Setting up a new direct debit is not working?

Good Afternoon,I was hoping to gain some insight into the new website bugs and issues.When going to set up a new direct debit it allows me to put all my details in, however when i press the confirm button on the bottom, it comes up with the same error everytime that the details cant be saved.Hopefully this gets sorted soon as i would like to set up a direct debit. Hope to hear back from a technician soon.Thank you in advance.kieran akers

22 hours ago

Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

How to use the iD Community.

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Ask a question.

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545 topics
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Legal stuff.

32 topics
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My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

Getting started with iD.

180 topics
1212 Replies

Delivery & Returns

113 topics
538 Replies

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273 topics
1584 Replies

Upgrading or Changing Your Plan

247 topics
1133 Replies

Your iD Mobile Account & App

195 topics
1377 Replies

Coverage & Network

215 topics
1688 Replies

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179 topics
857 Replies

Leaving iD

234 topics
1304 Replies

Pay As You Go

511 topics
1520 Replies

Community Archive

16639 topics
48201 Replies

Devices

Find out about the latest devices available and get any help you may need with your device settings

Device & Phone Support

2011 topics
8922 Replies

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New Community blogs.

International Woman's Day 2024

Here's a list of inspiring woman who changed the tech world.

iPhone 15 vs Nothing Phone 2

In the battle of the smartphones, who comes out on top?

Spring clean your phone.

It’s time to clear the clutter and make your mobile shine!

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Registered address: 1 Portal Way, London, W3 6RS
Registered company number: 00504877
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