Question

Changed Plan

  • 19 February 2021
  • 1 reply
  • 70 views
C
Rank

Hi,

Please Help!

I changed my plan from 500 minutes to unlimited minutes and texts. Why did I get a text saying all my minutes have been used and I will now be charged per call but my account says I'm on my new plan...confused?! 

This topic has been closed for comments

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Chezz21,

Sorry to hear about this. I would advise checking your allowance and usage as it seems that you may have received this text due to the plan change.

Just log into the iD App or the iD Account area and you'll be able to see exactly what you've used. You can also monitor your usage by calling 7777, where you'll be able to listen to your available allowances through the automated service.

Let us know if you have any issues and we can help you further.

 

Thanks,

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?