Bill

  • 28 April 2021
  • 1 reply
  • 6 views
D
Rank

I seem to be paying 2 bills per month. I think one is for my previous phone before I upgraded? 

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1 reply

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Duncan Hogg 

Are you sure you had placed an upgrade order and not an order for a second (new) contract? If you had placed a new contract, then this why you will be getting charged twice and you will need to cancel the previous contract. Feel free to speak to our Live Chat | iD Mobile Network team who will look into this for you.

-Mohsin

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