Question

Calls going silent after 15 minutes?

  • 23 October 2019
  • 3 replies
  • 62 views

Hi, my Mum’s Motorola G7 Play is on iD Mobile and tonight, on more than one occasion, the call went silent after 15 minutes. It doesn’t happen when I’m calling another number (I’m on Vodafone) and we’re both in good signal areas. It’s a bit of an annoying issue. Has anyone else experienced it?


3 replies

Userlevel 6
Badge +6

Hello @lottie1040,

 

That’s an odd one. 

 

It’s the first I’ve come across this one.

 

Are you still having issues with this?

 

Mohammed

 

Hello @lottie1040,

 

That’s an odd one. 

 

It’s the first I’ve come across this one.

 

Are you still having issues with this?

 

Mohammed

 


Hi Mohammed, sorry about very late reply, I forgot about this topic. Yes, it does still appear to be an issue, sadly!

Userlevel 4
Badge +6

Hi @lottie1040 

 

Do you know if your mum has this issue calling any other numbers?

Do you call your mum or does she call you? Does that make any difference with the calls going silent?

 

Are you or your mum using any accessories such as Bluetooth headsets?

Is it consistently 15 minutes or any other period?

 

Phil

 

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