Question

Can't make any calls or send text messages

  • 5 April 2019
  • 1 reply
  • 134 views

Yesterday I was not able to make any of my calls nor sending text messages and still I am not. Why this is happening?! I can't even contact the technical support. Some people could not get through to me as well and when I try make a call it says that 'the number has not been recognised'. When sending SMS it gives me error code 28. Is it all conected with me transfering my old number? If it is so problematic then don't transfer it. I need to be able to use the phone!

1 reply

Userlevel 6
Badge +6
Hi Izabela,

We have had some issues over the weekend regarding porting numbers and new connections, but these should be sorted now.

Please can you send us an email to CommunitySupport@idmobile.co.uk with your issue, along with your community username, full name, full address, mobile number and date of birth and we'll offer further support?

Ryan

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