My Mum bought a phone years a ago and her 24 - month handset plan ended on the 13 June 2017, the letter states that she is no longer committed to a fixed contract period. She hasn’t used the phone in years, she’s with a new provider with a new phone.
Yet she is still paying 10.00 a month as an existing service with your company, which has been recently brought to her attention by her dept collectors. Her renewal was not brought to her attention.
She wants to end this service for good completely. On her behalf:
- I have called 0800 049 0250 which has been a dead end, no human advisor to speak to in order to help with the cancellation
- The chat bot doesn’t help with this query.
- She has no email/username or password with you, all she has is an account number and mobile number.
Please provide a solution
Thank you.
Best answer by Michelle
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