Question

Change phone

  • 19 September 2018
  • 4 replies
  • 145 views

I was hopimg to get a iphone 7 contract from you and leave this one with your iphone 7 one would i be able to change early as i dont want the samsumg now

4 replies

Userlevel 6
Badge +9
Hey @taylorpeplow,

Welcome to the iD Community!

Are you currently in contract with us for your Samsung? If so, you can check your upgrade options by logging into your account or iD app.

Ryan
Userlevel 1
Badge
You can upgrade 60 days before your contract ends from what i heard

I recently upgraded my phone to a Huawei P smart and still have a contract with ID. However I've changed my mind on the phone and would like to get an iPhone, it's been less than 28 days can I still change my phone? 

Userlevel 6
Badge +9

Hi @Alesha,

That would depend on where and how you bought your phone. You can view our returns policy here by selecting the relevant options. Please let us know how you get on!

Ryan

Reply