Question

Charged Twice

  • 18 February 2021
  • 3 replies
  • 23 views
F
Rank

I have been charged my monthly bill twice this month, how do I speak to someone about this?

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3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @FayeMc 

We are sorry to hear this. Did you make a manual payment for this as well as your direct debit payment? Feel free to speak to our Live Chat | iD Mobile Network team who will be able to look into for you.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
F
Rank

Hi @FayeMc 

We are sorry to hear this. Did you make a manual payment for this as well as your direct debit payment? Feel free to speak to our Live Chat | iD Mobile Network team who will be able to look into for you.

-Mohsin

Yes it said i had an outstanding payment so i made a manual payment and then my direct debit came out a few days later, the chat isn’t working the automated replies are nothing to do with what i’m asking. 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @FayeMc 

We will send you a Private Message so we can look into this for you. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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