Question

Credit File Missed Payment and arreas

  • 8 January 2021
  • 1 reply
  • 9 views
J
Rank

I have had multiple accounts with iD mobile. Never missed a payment for months. I have cancelled the contracts on time and contacted iD mobile. Unfortunately they billed me again then report to credit agency for missed payment. I have not received a single email, text or phone call from them to discuss this. 

I tried calling them after receiving an alert on my credit report. No success after spending hours on the phone. I decided to pay the £3.81. Now i have received another alert again for arrears. This is crazy. 

How can I recommend a friend or family to subscribe to this company. I hope someone will contact me to resolve this otherwise I will be taking this forward to the ombudsman for poor customer treament.

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1 reply

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Jmboule 

We are sorry to hear you have been billed even though you had canceled your sim. So we can have a look at your account, we will send you a Private Message,

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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