Question

Faulty charger for Samsung A71

  • 20 June 2020
  • 3 replies
  • 70 views
E
Rank

Hi. I upgraded to a Samsung A71 on the 16/5/20 however the charger has stopped working. How do i get a replacement?

Pls advise.

 

Thanks. 

Evelyn

3 replies

A
Rank
Userlevel 3
Badge +5

Hi @EvelynChankria 

Sorry to hear this. 

Welcome to the iD Community.

Please contact our Live Chat team who are able to look into this and assist you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks

Aklima

Please do not message me directly, as this is currently not being monitored.
E
Rank

It keep saying Live chat is unavailable. Ive tried for two days now! Who else can arrange to get this sorted? 

Ryan
Rank
Userlevel 6
Badge +10

Hi @EvelynChankria,

Please can you try and clear your cookies and then try the Live Chat Team again for me? I have checked it just now and the team are available so it might be an issue with the browser. Alternatively, the manufacturer can also be contacted for claims against the accessory warranty. Let us know how you get on.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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