I have had my Samsung handset for less than a year, and about two months ago it started playing up. The screen is not displaying properly, it keeps opening apps without me even touching it, keeps redirecting me when I don’t ask it to, and has a faulty keypad to name just a few issues. A hard restart has not worked, nor has a simple restart. I have been unable to take it to a Carphone Warehouse to be looked at due to the lockdown, nor talk to someone at a call centre because of this, yet am still paying my monthly bill for a faulty phone. Could someone please direct me towards help, as the problems are getting worse, and it is very hard to use in its current state.