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HELP! I accidentally changed my number on the wrong account

  • 26 November 2020
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I had an old plan with id and I changed my number on a old plan I ordered thinking it was my new account that I was changing and now everything is merged and messed up.

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Best answer by Ryan 3 December 2020, 16:35

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Ryan
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Userlevel 6
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Hi @Fadumo Nur,

Unfortunately we wouldn’t be able to reverse a PAC code usage. We could issue you with a PAC code for the old account and you can then use this to move to another network, but this will cancel the old plan.

Ryan

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