I am unable to cancel my plan using the iD Mobile App or My Account online - how can i cancel my account as i am occurring extra charges and i set it up in error?
i am not getting any help with online chats - please help i keeping going around in circles with chats and agents.
I cancelled the direct debit in error but i can not get onto the 1D app to pay the bill
I can not use the sim card to receive pin codes to re-cactivate my account in the app or on-line as the service has been cancelled and the contact umber given on the email has been cancelled due to covid restrictions
Please help i just want to pay my bill (£12) and cancel the contract.
