Question

How can I change/cancel an order?

  • 6 January 2021
  • 3 replies
  • 14 views
I
Rank
Userlevel 1

I ordered a Samsung Galaxy S20 FE 4G in navy on 30th December. It’s still out of stock in navy but in stock in white.

I’d like to change my order to the same phone in white so I can receive the phone sooner.

This is the first time I have shopped with iD, since the mobile has not arrived, I do not have my new number. I cannot seem to use live chat or contact anyone from iD because I do not have an iD mobile number to input.

Is there any way to contact someone about this?

Thanks.

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3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @iteoafpdq 

We are sorry to hear the phone you ordered is out of stock. I have just had a look and can see the S20 FE in Navy is in stock. We will send you a private message regarding this and escalate with our warehouse.

-Mohsin 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohsin
Rank
Userlevel 6
Badge +4

Hi @iteoafpdq 

We can see you have advised us in PM that your issue has been resolved. Is that correct?

-Mohsin 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
I
Rank
Userlevel 1

@Mohsin yes my issue is resolved, thank you. 

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