A few days ago I attempted to upgrade my plan. I have done this before and it has all been straightforward - I have kept the same SIM and number and the changes and extra cost have just appeared on my bill (I pay monthly).
This time I have had messages about getting a new SIM through the post but I don’t want a separate new plan, and still less a new phone number.
I’ve tried to get help about this but I haven’t been able to find the answers for myself on the community, and the chatbot is completely useless.
I’ve tried to get to speak to a real, live person via the chat option but there is no sign that I’m in any kind of queue and no response (except a survey popped up after a while). If I type anything at all, I just get shunted back to the chatbot. I’ve been waiting for ages but there is no sign that help is coming. There is no other way, as far as I can see, actually to make contact with a real support person in ID Mobile.
Any suggestions about how to talk to a real person???
If there isn’t, I’ll definitely be looking to change provider!
