Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,001 Topics
  • 8,911 Replies

2001 Topics

J
Newbie
JloWildNewbie
asked in Device & Phone Support

Ported number from tesco mobile is unassociated with Sim

Hi there,  Ive had a nightmare setting up my new contract with ID and porting my old number over. It ported on the date expected and a confirmation text received from ID to say it’s complete however I can’t sent text messages. When I looked into it, it seems the number I ported over to this contract is unassociated with the sim and therefore I can’t select it for iMessage nor activate it in my Apple ID account.  I’ve tried everything I can find online. Is there anyone that can help please? Really want to get this sorted as I can’t use my phone if I’m not connected to the internet. 

9
J
Newbie
2 hours ago
C
Newbie
ChrissyminNewbie
asked in Device & Phone Support

Help with transferring Whatsapp to new phone

I’m experiencing issues with accessing WhatsApp on my new iPhone 15 pro since I transferred from Vodafone to ID.Whatsapp is the only app I seem to be having issues with since I transferred both my SIM and phone. I’ve tried all the instructions given on WhatsApp on my old phone but when I try to open the app on my new phone, I just seem to be going round in circles. I’ve watched multiple videos on YouTube and tried resetting my network, uninstalling and reinstalling the WhatsApp app as well as restarting my phone a few times. Nothing seems to be working. Has anyone else had similar issues and been able to resolve the problem? 

5
Tom
iD Mobile Employee
3 hours ago
Alan Buckley
Rookie
Alan BuckleyRookie
asked in Device & Phone Support

Not Receiving Some SMS Messages

I am not receiving one time password SMS messages from my Polish bank. I have contacted them and their records show the message was sent and received by my phone operator but not forwarded on to me.

11
Tom
iD Mobile Employee
3 hours ago
Scott McGregor
Newbie
Scott McGregorNewbie
asked in Device & Phone Support

visual voicemail

How do I set up visual voicemail on an ID mobile account for an iPhone? I have called twice and can never get through to someone. There’s also no option on the automated menu when you call the customer service number. 

4
W
Newbie
3 hours ago
allisaidwas
Newbie
allisaidwasNewbie
asked in Device & Phone Support

No 5G in 5G area

Hello, I switched to idMobile as the contract stated it included 5G but I never get 5G réception even Ina 5G area. My phone is definitely 5G ready as I was able to access 5G on it with my previous sim provider, so why can't I access 5G with idMobile?

9
andewhite
Legend
4 hours ago
Katie Holt
Newbie
Katie HoltNewbie
asked in Device & Phone Support

travelling

Hi I'm travelling to Prague and Turkey I would like to know if I can use my data in these countries or not?What would the charges be if I did?Is there an add on I can put to be able to use my phone when I'm there?

4
Tom
iD Mobile Employee
4 hours ago
P
Newbie
Patw62Newbie
asked in Device & Phone Support

after app upgrade price plan changed

Hi after updating my id app my price plan seems to have been changed anybody else had the same problem ?  

4
Tom
iD Mobile Employee
4 hours ago
Sam Murden
Newbie
Sam MurdenNewbie
asked in Device & Phone Support

website

Hello. Can you please resolve the issues with the website? I have had my services turned off due to not being able to make my payment, thanks to not being able to access the website! I have tried calling to make my payment, but you’ve turned off my services so I can’t even do that! I have been sat in a queue to get on the website for an hour now. Every time it gets down to 5 minutes, it goes back up to 10+ again. Can this please be resolved, as it is increasingly frustrating! Regards, Sam

0
Sam Murden
Newbie
5 hours ago
Gemma Vickery
Civilian
Gemma VickeryCivilian
posted in Device & Phone Support

number port

H , I'm desperate need of help , I've taken out a simonly deal for my gran who is 90 years old , sim arrived then we gave pac code last Thursday her old Sim card with Asda mobile has disconnected but her if mobile sim has no service at all ? She has been several days without a phone now and lives alone so desperately trying to speak to someone to fix it for her ? 

1
Tom
iD Mobile Employee
5 hours ago
B
Rookie
ben_lRookie
asked in Device & Phone Support

I get a “No SIM available” error periodically

Good afternoon, I recently got a new contract with iD mobile and a few days after I put the SIM in my iPhone 13 I got a “No SIM” message in the control centre. I asked for a new SIM but after a few days that doesn’t work either.Putting my phone into flight mode, resetting network settings and restarting it doesn’t fix the issue, and the only way I can get it to work is by ejecting the SIM tray and putting it back in again. But even after I do that, it only works for a few hours and then I get the same message.Apart from this issue, I’ve had fine service and good signal.Does anyone know what the issue might be? Thanks in advance for any help and let me know if there’s anything I may need to elaborate on

13
Tom
iD Mobile Employee
5 hours ago
Neil Clowes
Civilian
Neil ClowesCivilian
asked in Device & Phone Support

disconnected mobile date

My mobile data has been disconnected with no reason 

1
Tom
iD Mobile Employee
6 hours ago
B
Civilian
Bob JamesCivilian
asked in Device & Phone Support

cannot make calls and messages

I can't make any calls or messages.My number is [REDACTED]

2
Tom
iD Mobile Employee
6 hours ago
Natalija Petrova
Newbie
Natalija PetrovaNewbie
posted in Device & Phone Support

no connection

No connection at all what going on. Plus my partner when I am texting him he receives my text from different number no my 07472336669 but 07473341165.

0
Natalija Petrova
Newbie
6 hours ago
A
Newbie
Adam8991Newbie
posted in Device & Phone Support

intwrnet not working and yhe live chat has not been working for months

Hi my internet is intermittent and not working not happy as you carnt talk to no one live on chat as it's not working and hasn't been for. Months

2
A
Newbie
8 hours ago
Dorsetblades29
Newbie
Dorsetblades29Newbie
posted in Device & Phone Support

upgrade

Just upgraded to a new phone placed order via calling ID mobile as couldn't get it to go through via the app. Now find that although charger cable was included I need an adapter ( can only charge via laptop). Also need different SIM card went to Currys yesterday no available staff so got Togo back tomorrow. Why wasn't this offered on the call?

1
Tom
iD Mobile Employee
8 hours ago
Gavin May
Newbie
Gavin MayNewbie
asked in Device & Phone Support

pac code

How do I speak to a real person at id mobile

3
Tom
iD Mobile Employee
8 hours ago
Glyn Jones
Civilian
Glyn JonesCivilian
asked in Device & Phone Support

Heads ought to roll!!!

3 days now I’ve been trying to create an account. First the app wouldn't work. Next the website wouldn't work and this morning, I have tried again. All was going well until the final part of my registration (where I add my number) and I got the “OOPS SOMETHING HAS GONE WRONG” message again. Whoever is in charge of the IT at this place needs a boot up the a@@e! Beginning to wonder if I’ve made a mistake coming over to them? 

0
Glyn Jones
Civilian
9 hours ago
Ken Ken
Rookie
Ken KenRookie
asked in Device & Phone Support

unable to log in

Is the system down?Now i can't log in app even in there website. Trying to sort it out with forget password but it says my number is not registered?? Tryng to register it says ID no. not recognised? 

4
Kash
iD Mobile Employee
1 day ago
Jo McGrath
Civilian
Jo McGrathCivilian
asked in Device & Phone Support

no transaction ID

I have not received a welcome email and would like to transfer my old number to my new contract. As I have not been sent a transaction number how do I go about this? I did not submit for number change when I purchased my phone.

4
Kash
iD Mobile Employee
1 day ago
J
Newbie
JD1989Newbie
posted in Device & Phone Support

porting

I have recieved a SMS on my new ID sim to day porting of old number is complete reset phone which I have done. However my old device with old sim still active (EE) and all my messages are coming through on old sim and when I test my new ID dim it’s showing the new number (not my old number I ported across).the ID app has changed with my old number now on my ID account. Any suggestions what is happening?

3
Kash
iD Mobile Employee
1 day ago
T
Newbie
Topman1031Newbie
asked in Device & Phone Support

app not working website not working

Seriously id  what is going on. Can't log in  can't even register to the app. Your quick enough to take payment. 

38
Kash
iD Mobile Employee
1 day ago
N
Newbie
Németh RichárdNewbie
asked in Device & Phone Support

paid bill unable to use

Why I'm not able to use my data and my phone if I paid my bill?

2
Kash
iD Mobile Employee
1 day ago
Katie Louise Moscatelli
Newbie
Katie Louise MoscatelliNewbie
asked in Device & Phone Support

I am making calls but people struggle to hear me as it is so intermittent

I am getting so fed up, I have a Samsung S23 Plus. No one can hear me if make the call yet I can hear them clearly. I have got a new phone recently but the same issue is happening?! 

6
Kash
iD Mobile Employee
1 day ago
S
Newbie
StagNewbie
asked in Device & Phone Support

id phone app

I live in the UK that when I go to download the ID mobile app it says not available in your country anybody help me please.

2
Kash
iD Mobile Employee
1 day ago
Mandumoomoo
Newbie
Mandumoomoo
asked in Device & Phone Support

cancel monthly contract with no number or details

How do I cancel a monthly contract which I thought I had cancelled when I can’t remember details 

1
Kash
iD Mobile Employee
1 day ago
Terms & Conditions
Why iD Mobile?