Help Hub
Pay Monthly Phones
SIM Only Deals
My iD Account

iD Mobile app & My Account online are unavailable for some users.

23 days ago

Community
Devices
Device & Phone Support

Device & Phone Support

All the latest news, tips and tricks for Android devices

1,997 Topics
8,887 Replies

When you subscribe we will email you when there is a new topic in this category

1997 Topics

Recent feedback.

Most replies Most views Newest first

ChrissyminNewbie

asked in Device & Phone Support

Help with transferring Whatsapp to new phone

I’m experiencing issues with accessing WhatsApp on my new iPhone 15 pro since I transferred from Vodafone to ID.Whatsapp is the only app I seem to be having issues with since I transferred both my SIM and phone. I’ve tried all the instructions given on WhatsApp on my old phone but when I try to open the app on my new phone, I just seem to be going round in circles. I’ve watched multiple videos on YouTube and tried resetting my network, uninstalling and reinstalling the WhatsApp app as well as restarting my phone a few times. Nothing seems to be working. Has anyone else had similar issues and been able to resolve the problem?

Alan BuckleyRookie

asked in Device & Phone Support

Not Receiving Some SMS Messages

I am not receiving one time password SMS messages from my Polish bank. I have contacted them and their records show the message was sent and received by my phone operator but not forwarded on to me.

Katie HoltNewbie

asked in Device & Phone Support

travelling

Hi I'm travelling to Prague and Turkey I would like to know if I can use my data in these countries or not?What would the charges be if I did?Is there an add on I can put to be able to use my phone when I'm there?

Patw62Newbie

asked in Device & Phone Support

after app upgrade price plan changed

Hi after updating my id app my price plan seems to have been changed anybody else had the same problem ?

asked in Device & Phone Support

unable to log in

Is the system down?Now i can't log in app even in there website. Trying to sort it out with forget password but it says my number is not registered?? Tryng to register it says ID no. not recognised?

asked in Device & Phone Support

Ported number from tesco mobile is unassociated with Sim

Hi there, Ive had a nightmare setting up my new contract with ID and porting my old number over. It ported on the date expected and a confirmation text received from ID to say it’s complete however I can’t sent text messages. When I looked into it, it seems the number I ported over to this contract is unassociated with the sim and therefore I can’t select it for iMessage nor activate it in my Apple ID account. I’ve tried everything I can find online. Is there anyone that can help please? Really want to get this sorted as I can’t use my phone if I’m not connected to the internet.

Jo McGrathCivilian

asked in Device & Phone Support

no transaction ID

I have not received a welcome email and would like to transfer my old number to my new contract. As I have not been sent a transaction number how do I go about this? I did not submit for number change when I purchased my phone.

JD1989Newbie

posted in Device & Phone Support

porting

I have recieved a SMS on my new ID sim to day porting of old number is complete reset phone which I have done. However my old device with old sim still active (EE) and all my messages are coming through on old sim and when I test my new ID dim it’s showing the new number (not my old number I ported across).the ID app has changed with my old number now on my ID account. Any suggestions what is happening?

Topman1031Newbie

asked in Device & Phone Support

app not working website not working

Seriously id what is going on. Can't log in can't even register to the app. Your quick enough to take payment.

Németh RichárdNewbie

asked in Device & Phone Support

paid bill unable to use

Why I'm not able to use my data and my phone if I paid my bill?

Katie Louise MoscatelliNewbie

asked in Device & Phone Support

I am making calls but people struggle to hear me as it is so intermittent

I am getting so fed up, I have a Samsung S23 Plus. No one can hear me if make the call yet I can hear them clearly. I have got a new phone recently but the same issue is happening?!

StagNewbie

asked in Device & Phone Support

id phone app

I live in the UK that when I go to download the ID mobile app it says not available in your country anybody help me please.

asked in Device & Phone Support

cancel monthly contract with no number or details

How do I cancel a monthly contract which I thought I had cancelled when I can’t remember details

Chris SparkNewbie

asked in Device & Phone Support

issue with order

ID Mobile have switched me from Vodafone so the old Sim doesn’t work, but haven’t sent the new one out, so no phone. I can’t register as I can’t receive a text off them. This isn’t going well

PictoqwertyNewbie

asked in Device & Phone Support

sim activation

Please activate my sim

Gemma VickeryCivilian

posted in Device & Phone Support

number port

H , I'm desperate need of help , I've taken out a simonly deal for my gran who is 90 years old , sim arrived then we gave pac code last Thursday her old Sim card with Asda mobile has disconnected but her if mobile sim has no service at all ? She has been several days without a phone now and lives alone so desperately trying to speak to someone to fix it for her ?

ben_lRookie

asked in Device & Phone Support

I get a “No SIM available” error periodically

Good afternoon, I recently got a new contract with iD mobile and a few days after I put the SIM in my iPhone 13 I got a “No SIM” message in the control centre. I asked for a new SIM but after a few days that doesn’t work either.Putting my phone into flight mode, resetting network settings and restarting it doesn’t fix the issue, and the only way I can get it to work is by ejecting the SIM tray and putting it back in again. But even after I do that, it only works for a few hours and then I get the same message.Apart from this issue, I’ve had fine service and good signal.Does anyone know what the issue might be? Thanks in advance for any help and let me know if there’s anything I may need to elaborate on

Neil ClowesCivilian

asked in Device & Phone Support

disconnected mobile date

My mobile data has been disconnected with no reason

Bob JamesCivilian

asked in Device & Phone Support

cannot make calls and messages

I can't make any calls or messages.My number is 07401728288

storm1973russellNewbie

asked in Device & Phone Support

Your ref 405531616

Can someone advise me on your ref . Last two weeks have been dreadful from your firm. Customer Service is useless. Nothing works, duplicate questions in security check plus far too many and time consuming. Last night some person called Kash blanked me. I am due to renew in two weeks. I will not unless my adult content is permitted. Someone in your firm keeps touching my settings. I went to my fathers again yesterday. I used 2 devices, 2 browsers and his wifi. I had no trouble bringing up porn. Your issue is with your network 3. I have said this from March 30th yet no one fixes????

Grant Coulman SeniorNewbie

asked in Device & Phone Support

no sim

New phone contract my old sim from my expiring contract works in my phone but then new sim doesn't register in my device help please

Neil GoldenNewbie

asked in Device & Phone Support

Mobile number transfer

I've got my code now so how do i transfer my new number over

Dorsetblades29Newbie

posted in Device & Phone Support

upgrade

Just upgraded to a new phone placed order via calling ID mobile as couldn't get it to go through via the app. Now find that although charger cable was included I need an adapter ( can only charge via laptop). Also need different SIM card went to Currys yesterday no available staff so got Togo back tomorrow. Why wasn't this offered on the call?

DashrenderfulCivilian

asked in Device & Phone Support

Proof of usage

I require my proof of usage for an insurance claim, and for some reason chat isnt working>Is there an employee around who can help?

Gavin MayNewbie

asked in Device & Phone Support

pac code

How do I speak to a real person at id mobile

1
2
3
4
...
80

Page 1 / 80

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Why iD Mobile?

Data Rollover
Bill Capping
Roaming
Find out more

About us

Why iD
Our network
Complaints procedure
Delivery
Returns & Cancellations
Help & Support
Store Locator

Products

Pay monthly phones
SIM only
Upgrades
SIM free phones
Refurbished phones
Pay as you go

Legal

Privacy and Cookies
Terms & Conditions
Sitemap
List of Charges
Modern Slavery Statement
Section 172 Statement
Accessibility
Data usage explained
Huawei Advice

iD Mobile is a trading name of Currys Group Limited
Registered address: 1 Portal Way, London, W3 6RS
Registered company number: 00504877
Vat number: GB226659933

By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our cookie policy.
Copyright © 2021 iD Mobile Limited.