Question

Mobile data not working on Galaxy A10 after switching from 3 mobile

  • 2 June 2020
  • 1 reply
  • 67 views
domsabey96
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I recently purchased a Samsung Galaxy A10 with a monthly rolling data sim which was working fine when I first started using it but once the switch to my old number was complete (this took around 3 days as I activated the PAC on the Saturday before a bank holiday) my phone stopped connecting to 4G when I didn’t have wifi. I am able to make calls and texts fine but mobile data doesn’t seem to be working.

 

I have tried restarting the phone, turning airplane mode off/on, resetting network settings and adding a new APN (and restarting).

 

I am unsure what else I can do so any help would be appreciated.

1 reply

P
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Userlevel 4
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Hi @domsabey96 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’.

If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

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