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My data is not working

  • 11 August 2020
  • 3 replies
  • 91 views
Leanne1982
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Userlevel 1

Hiya! I have upgraded my daughters sim card so she would get more data. The new sim arrived today and we have activated it, she recieved a text to say that the sim is now activated and she is able to use her texts minutes and data! However, the data is not working! We have turned on the mobile data but still it wont work. I really need to get this sorted as we go away on Thursday so data is a must and one of the reasons I upgraded! 

Could you help please 😊

Thanks Leanne 

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Best answer by Ryan 12 August 2020, 11:18

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3 replies

Ryan
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Userlevel 6
Badge +10

Hi @Leanne1982,

Thank you for getting in touch; we’re sorry to hear about your issue! Which phone are you using?

If it’s an iPhone, please head to Settings > General > Reset > Reset Network Settings.

If it’s an Android, please head to Settings > Wireless/Networks > APN (Access Point Names) and then press the menu button/icon. Select Reset To Default and then choose iD Mobile from the list once it appears. Restart the phone and let us know if this helps!

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Leanne1982
Rank
Userlevel 1

Hiya! 

Thank you so much for your help, it's worked 😊

Haveva great day!

Leanne

Ryan
Rank
Userlevel 6
Badge +10

Awesome @Leanne1982!

Glad to hear it worked. I hope you have a nice time on holiday 🙂

Regards,
Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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