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Oneplus 7T Pro fingerprint ID Mobile App

  • 19 August 2020
  • 3 replies
  • 128 views

I have a Oneplus 7T Pro.

The fingerprint is selected as login option at ID Mobile app.

The fingerprint is working to unlock the mobile screen.

I have other apps in which the fingerprint is working to login.

I have to type my user name and password always that I logging into the app.

What I am doing wrong?

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Best answer by Ryan 20 August 2020, 16:18

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3 replies

Userlevel 6
Badge +10

Hi @vsoares01,

We’re sorry to hear about your issue! Are you currently running Android 10 on that phone? If so, the fingerprint option is currently experiencing technical difficulties and it is being worked on.

Ryan

Hi Ryan,

Yes it is Android 10. 

Userlevel 6
Badge +8

Thanks for confirming that @vsoares01. We’re working hard on a fix.

 

Your patience and understanding are appreciated.

 

Will

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Why iD Mobile?