P20 not detecting SIM

  • 16 October 2018
  • 1 reply

I recently upgraded and after activating my new SIM, my old phone started working but the new one hasn't started working yet. It has been almost a day when i said it may take up to an hour. I have correctly inserted the SIM and it appears to be in perfect condition

1 reply

Userlevel 6
Badge +9
Hi @Eddie Stuckey,

So you have activated your new SIM card but the old SIM card is still working, is that correct?

If so, can you try the old SIM card in your new phone if it fits? If it doesn't fit, you'll need to contact our Live Chat team in order to have the SIM card issue looked into further.