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phone calls cut out

  • 18 January 2021
  • 9 replies
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H
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Recently phone calls have been cutting out a few minutes into the call. This has happened three times today, twice when calling the doctors after having waited ages to get through. It’s not the first time it’s done this, this problem has happened before. It’s frustrating to say the least, especially when you are on an important call. I have a full signal, I’m not calling through Wi-Fi. I also find that text messages don’t get through or that they arrive about an hour after they were sent.  I’m very disappointed in the service I’m getting.

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Best answer by Michelle 3 February 2021, 11:10

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9 replies

Ryan
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Userlevel 6
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Hi @Hazel1956,

We are very sorry to hear about those issues. We have had some recent network problems affecting calls on Friday and SMS issues on Saturday but they were both resolved soon after so any further issues may be coverage related. Please can you provide us with your postcode and we’ll check this out further?

Ryan

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H
Rank

Hi Ryan, I had a problem with a call on Friday and several text messages on Saturday which I subsequently found out from my daughter we’re due to network issues. To have further issues after that was very frustrating, specially as I was calling the doctors about medical issues and had waited ages to get through.  My postcode is DE7 8HJ.

Kevin
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Userlevel 4
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Super sorry for not having caught this one earlier @Hazel1956 

No known issues recently have been reported to be affecting the DE7 8HJ postcode.  Aside from that network-related text message issue the other weekend back (which has since been resolved).

Have you had further examples of calls or texts failing since your last message?

If so, let us know here and we’ll send you a private message here to take those examples from you and have our Tech Team look into this further.

H
Rank

Hi, thanks for your reply. I’ve not had any phone calls dropping out lately.  II know this might be a stupid question but do I need 4G to be switched on to receive text messages? I had a text message sent to me today which didn’t arrive till over two hours later. I was out at the time and got a phone call asking me if I’d received the text. When I got home the text came through. The text was timed at 13.42 but didn’t arrive till 16.06. It was as if it came through as soon as I got back on my WiFi. I might not have had the 4G mobile data switched on. Would that prevent a text coming through? I got the phone call ok.

Michelle
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Userlevel 5
Badge +8

Hi @Hazel1956 

 

You would not need data to be able to receive a text message.

Are you using an iPhone?

 

Thanks 

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H
Rank

No I have a samsung S8

Michelle
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Userlevel 5
Badge +8

Hi @Hazel1956 

 

Thank you for confirming.

Your text message may have been sent to your phone when there was no signal or if your phone has been turned off at any point, whilst you had been out.

If this happens the text message can be delayed reaching you. This can happen on all networks.

If the issue continues, please let us know and we’ll investigate further with our Tech Team.

 

Thanks

 

Michelle

iD Mobile 

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H
Rank

Just for the record my phone was not turned off and I had a signal because the person sending the text phoned my mobile because I’d not replied. In any event I’ll see if it happens again.

Will
Rank
Userlevel 6
Badge +8

Thanks @Hazel1956,

 

Please do keep in touch so that we can offer further assistance if required.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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