Question

sending text - Android

  • 26 March 2021
  • 5 replies
  • 10 views
E
Rank

I’ve had this problem with 2 different mobiles. I changed my mobile to see if the problem was the mobile but the problem is the same with the new mobile.

I can receive texts no problem but replying or trying to send a new text will fail.

This topic has been closed for comments

5 replies

Rory
Rank
Userlevel 5
Badge +6

Hi there, were both phones iPhones? If so, could you try this for me? 

1) Try turning off iMessage (Settings > Messages)

2) Restart your phone (by pressing and holding the on/off button)

3) Tap Settings > Phone > My Number and confirm that it is correct.

4) If it is not correct, please enter the correct number

5) Turn iMessage back on (Settings > Messages)

6) Go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.

 

Thank you,

Rory

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank

Don’t have iMessage, they are both Android.

Tried setting smsc number - hasn’t made any difference

tried changing sim card number currently ‘unknown’ - changed in all locations I can, still reports in settings as ‘unknown’

 

Rory
Rank
Userlevel 5
Badge +6

Apologies @everlevel, I hadn’t spotted the thread title. Could you try a network reset for me? This will force the phone to reconnect to the network and redownload all the necessary configuration settings.

Go to Settings > System or General management > Reset > Reset network settings.

Please note: this will cause your phone to forget any Wi-FI networks saved, so these will need to be set up again.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank

already did this - no effect. The fact this happends on 2 different mobils indicates its the sim card. I should add that this fault has got worse over a number of months, originally only some messages would not send or reply to, gradually getting worse to nothing sending. I changed mobile to a new one and the fault remanes.

Rory
Rank
Userlevel 5
Badge +6

In that case, it sounds like it may be a SIM issue. You can request a new SIM be sent out via Live Chat. 

Please let us know if this resolves your issue.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?