Hi, I've just ordered a new SIM only contact with iD, however when I have put the new SIM card in my phone it keeps saying "No SIM card".
My phone is a Pixel 2XL which is unlocked and on the list of approved devices and have tried to restart & use aeroplane mode as suggested in the FAQs but that hasn't worked either. I have also tried it in my girlfriend's Pixel 2 with no luck. Any ideas on how to fix this?
+10
Hi there
Was this just a regular new SIM-only purchase you made from us? Or was this a replacement SIM sent for an account you had already?
All new purchases should have the SIM active already and good to go from the day it arrives.
Are you 100% certain the phones you’re using are unlocked and that no settings in there for a previous network are potentially causing a conflict?
Is there another phone you could maybe try the iD SIM as a test?
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