My Pixie 4 Andriod phone was working but now shows ‘Unable to connect, please insert a valid SIM card. What is the problem?
Best answer by Ryan
View originalMy Pixie 4 Andriod phone was working but now shows ‘Unable to connect, please insert a valid SIM card. What is the problem?
Best answer by Ryan
View originalHi
We’re sorry to hear about that issue. It sounds as though the SIM card reader may be at fault. Are you able to remove the SIM card and reseat it to see if this makes any difference?
You can also try the SIM card in another phone if someone in your household has one, this will confirm that the SIM card is working fine.
Ryan
Thank you Ryan. I Have tried removing and refitting the SIM card a few times but without success. I have also considered activating a ‘Factory reset’ but wondered whether that would make matters worse with the loss of stored data.
Peter
Hi
A factory reset will delete everything from your phone, however, if you back your phone up before doing so, then you can retrieve everything back. Did you test the sim on another phone?
-Mohsin
I upgraded my daughters phone on pay monthly contract for xmas. However her new sim with the new tariff is not working and so still using her old sim card.
Hi
Does the App show that the new tariff is on it? If not, there may well be a chance you took out a new line rather than an upgrade.
Will
Hi Will,
It was definately a full upgrade as got a new phone for her as well. The sim card gets detected when in but thats it. Have had to result in just using her old sim card with limited texts and minutes and less data etc.
We had the same issue with my sons phone but my wife managed to get that sorted the other day through here.
Hello
Can you just clarify, when you log into the iD Mobile app/account of this number, do you see the allowances from the new contract or the old contract?
I take it by “less data etc” it’s showing the old tariff?
Mohammed
Its just the sim that needs activating i beleive as they put sim in and threw the rest of packaging away before activation.
It's in my name so my wife wasnt able to sort at same time as our sons. If i could be contacted direct i can provide the details needed to activate the sim at your end as i cant do it online.
I believe Will helped my wife the other day.
Thanks
Hello
No worries, I’ll send you a PM now so we can look into this for you.
Mohammed
I have a new phone that I got with you yesterday, I've put the simcard in the only way it fits and it's saying that there is no sim in the phone. What can I do?
Hi
Thank you,
Rory
I just tried this sim card in another phone and I didn't received any .
But I already chatted and asked for a new sim card for a existing line.
Thanks
Great stuff, thanks
Thank you,
Rory
Hi there
Does anyone know the default pin for IDMobile sim. (I have tried 0000 and 1234). I have an iPhone 8, unlocked to all networks. I am just trying to put the extra layer of security on my brand-new sim card. Everything else works fine with the sim. and I have successfully transferred my old number acrross. Anyhelp gratefully receieved.
Thanks.
Hi
The default PIN should be 0000 or 1234. If this does not work and you require a PUK code, you'll need to get in touch with us so we can provide this to you.
Let us know if you have any further issues.
-Mohsin
I have bought a replacement phone, a POCO x3 and the new ID Mobile SIM dose not work?
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