Question

Sim not working

  • 11 July 2020
  • 1 reply
  • 30 views

Received my new sim for sim only deal yesterday. When I log into my id account it says its active but my phone is telling me its not so cant make calls/texts. My old sim has also been deactivated so I have not had use of my phone for 24 hours! The sim is inserted correctly and I have turned my phone on and off several times. Please help 🙏 


1 reply

Userlevel 7
Badge +9

Hello @E.downing1,

If I understand correctly, have you upgraded your contract phone to a SIM-only plan via your account?

Did you activate the SIM via https://my.idmobile.co.uk/web/cpw/sim-swap

This might need to be done first.

Which device are you using the SIM in?

 

Mohammed

 

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