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SIM not working

  • 5 January 2021
  • 1 reply
  • 17 views
HayleyC101
Rank

Hi.

I was with BT mobile. I used a PAC code in store to transfer over to my new SIM. I lost my SIM card went into store again and paid for a new one and activated it with them. Today my BT SIM stopped working so I swapped it. My number is the same as someone else's so people can't text or call me. My old number has not transfered and now we are in lockdown. I can't log into the app because the number I have is different to the one I have now so I can't receive a code to log in. It's an absolute shambles. Please someone help because it's stressing me out like crazy!!! 

Thanks 

 

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Best answer by Michelle 5 January 2021, 16:54

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Michelle
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Userlevel 5
Badge +8

Hi @HayleyC101 

 

We are sorry to hear about the issues you are facing with your number port.

We’ll send you a private message on here so that we can verify your details and help you transfer your number over to iD.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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