Question

SIM not working after Android 10 update

  • 10 September 2020
  • 3 replies
  • 32 views
A
Rank

SIM is no longer working on my G7 power after a system update to Android 10 today... Not impressed

3 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Asghar,

 

Have you tried powering down the handset for 10 minutes and removing the SIM card? Have you performed a tariff change recently?

 

Will

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A
Rank

Even had the phone tested and reset by Motorola. They have confirmed it works properly. Either the phone is rubbish at picking up signals or the signal in tf43pp is always poor / non existent. Just seems like both parties are un willing to accept the issue

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Asghar,

Have you tried the SIM in another handset to verify?

Checking the coverage at the postcode above, it’s Excellent Outdoor and Good Indoor.

There’s some congestion at a neighbouring mast due to the festive period but we’d expect this during this time.

Nothing however to indicate coverage problems.

 

Can you try the SIM in another handset?

 

Mohammed

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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