Please advise how my phone can ce repaired or replaced Thanks.
Hi
Welcome to the iD Community.
I’m sorry to see this post was not responded to.
Have you resolved your issue or you still want someone to look into this?
Thanks,
Pearl
Please look into it as I don’t know how to send my phone back for repair thank you for replying Linda
Hi
Sorry to hear this.
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Aklima
Thanks have now successfully contact Carphone warehouse and phone is being collected Monday for repair.Â
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Hi
Perfect, thanks for letting us know.
Pearl
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