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Submitted Pac request. Not even had confirmation.

  • 29 December 2020
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I submitted a request to keep existing number on 26th as I'm moving over to ID but I've not even received an acknowledgement text. 

I filled out the form online but when I clicked submit all the details remained on screen. Usually other forms I've submitted on unrelated sites the details disappear and you are presented with an acknowledgement screen. Should I submit again or will it cause issues? Thanks

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Best answer by Kevin 29 December 2020, 21:05

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Howdy @Delboy50 

Did you register your new iD Mobile account on our website (here)?  Please use the phone number of the iD Mobile SIM when doing so.
 

If not, please do so and pop in your PAC and your number you’re looking to move over to us.  From there your number should move over in 1-2 working days at most.

If you have further problems, please make sure your PAC is still in-date with your old network, and then get back to us here if need be.

Why iD Mobile?