Question

Text displays wrong number (Android)

  • 11 June 2020
  • 1 reply
  • 98 views
D
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Userlevel 1

I just moved to ID mobile and ported my old number.  Everything is fine apart from text messages.  

When I  send a text with wifi off, it works as expected. The recipient sees a text from the number I've been using for years.

But when I send a text with wifi on, so it is sent as a chat rather than a text, they see a text from the temporary number ID gave me when I joined. If they reply to that text it doesn't work because the number no longer exists.

I have seen other people with this problem on the ID community, but they all have iPhones. I use Android, so need a different fix.

Can anyone help?

Thanks

 

1 reply

P
Rank
Userlevel 4
Badge +2

Hi @darcmarc 

Welcome to the iD Community.

Please contact our Live Chat team who are able to look into the issue for you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.

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