Question

Transferring from a contract phone to Pay as go

  • 24 April 2020
  • 1 reply
  • 20 views

My friend who’s 86 has a contract phone, purchased 3 months, the clarity of the Doro Phone has got worse and worse, people can hear her, but there’s is so much distortion she can’t hear them.

She bought the phone from Carphone Warehouse , who are now closed understandably, So for a temporary solution I ordered a pay as you go phone for her, (Sorting her phone out with them when they are back open) thinking I could put the SIM card from the contract phone into the PAYG, but it doesn’t work like that.

I’m thinking its probably needs the PAC code transferring from the contract to the PAYG.

Any have any ideas?


1 reply

Userlevel 6
Badge +8

Hi @Phyled , thanks for getting in touch, we’re really sorry to hear about the issues you’re friend is experiencing. I’ll PM you some details to provide them with how to get in touch with us so we can resolve this.

 

Cheers,

Will

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