Question

upgrade

  • 19 February 2021
  • 1 reply
  • 9 views

Userlevel 1

Hello ,

I upgrade my plan in November, until now I have been paying the old and the new contract  but the old contract would end in January on 2nd ,this month I paid the old again but today I received an email saying I have outstanding amount to pay for the new contract. 

I just want one contract, I won't be paying 2 Contract 

Could I have more information about it 

 

Regards 

 

Catia


1 reply

Userlevel 3
Badge +7

Hi @Catiarodrigues,

Could you please advise if you requested to cancel your old contract? 

We have sent you a Private Message so that we can get this looked into.

 

Regards,

Kash

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