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Upgrade pre order

  • 21 January 2021
  • 1 reply
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Hi, I have signed up for an upgrade but it's on Pre-order and not due in yet. 

My question is, now that my old contract has expired, could I be moved straight to my new contract prior to receiving the new phone rather than being charged for the additional period of waiting for the new contract?

Thanks, 

Andy 

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Best answer by Michelle 25 January 2021, 17:52

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Michelle
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Hi @Andym86 

 

As your order is a pre-order the new upgraded plan will only start when your order has completed.

 

Michelle 

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