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VoLTE on Huawei P20 Lite

  • 6 February 2019
  • 3 replies
  • 1377 views

Userlevel 1
I recently upgraded to a Huawei P20 Lite and it says on the website that VoLTE is supported on the phone but I don't see a VoLTE option in any of my settings, is it an EMUI issue or is it not actually supported

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Best answer by Mohammed 6 February 2019, 14:10

Hey @xanpb_2004,

So we can understand this better, is this for a P20 Lite you've purchased on a contract with us or for one purchased separately and using our SIM in the handset?

It could be a firmware issue due to the device having a different networks firmware, thus not showing the option here. Have you tried updating to the latest version of EMUI?

According to our list here, it's definitely a supported handset.
My understanding would be the issue could be caused by the firmware.

Mohammed
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3 replies

Userlevel 6
Badge +6
Hey @xanpb_2004,

So we can understand this better, is this for a P20 Lite you've purchased on a contract with us or for one purchased separately and using our SIM in the handset?

It could be a firmware issue due to the device having a different networks firmware, thus not showing the option here. Have you tried updating to the latest version of EMUI?

According to our list here, it's definitely a supported handset.
My understanding would be the issue could be caused by the firmware.

Mohammed
Userlevel 1

I bought it from a Carphone warehouse as an upgrade. It is on the latest version of Android it has
Userlevel 2
Badge +5
Hi @xanpb_2004,

We do have another method of checking this and you can access the menu by dialling *#*#4636#*#* on the dialing app. Once you are on this page you can view the phone information and see if the VoLTE is enabled. We would advise not to change any settings on this menu. Please let us know if you are able to see the VoLTE settings there.

Kash

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