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why has id gotten so rubbish on customer support

  • 19 February 2021
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Recently i refused to pay my bill, as it have gotten absolutely crap at customer,  I have now settled my bill but have swapped my phone and tablet numbers over, one is on it the other lebara.  Bill all paid direct debit is reset, I get a threatening message from it today as swapped numbers they want to cut me off and liable for the whole bill, try to contact them the service is crap

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Best answer by Will 20 February 2021, 16:40

Hi @nch1968,

 

If you ported out your number to another network as you have described doing, it would indeed cancel your existing agreement with us and trigger a final bill. This would have been advised upon when requesting a PAC code to switch numbers.

 

Will

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Hi @nch1968,

 

If you ported out your number to another network as you have described doing, it would indeed cancel your existing agreement with us and trigger a final bill. This would have been advised upon when requesting a PAC code to switch numbers.

 

Will

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