Wi-Fi calling (the reason I took the contract due to intermittent reception at home) hasn't worked very often from the start. Sometimes not at all (despite having Wi-Fi calling turned on and being next to a Wi-Fi router).
I've been in contact with i.d. on chat and phone. They directed me to Carphone Warehouse who directed me to Samsung who directed me back to i.d. etc.
Finally, I seem to be able to have Wi-Fi calling more often, but in order to get it working I need to manually turn the mobile network mode to 3G only (not 4G/3G/2G auto connect). This means it is not a seamless transition and involves pressing - settings/connections/mobile networks/network mode/ 3G only.
Does anyone know how to make this a quicker process or, even better, know a better more seamless way to have Wi-Fi calling without it being at the expense of 4G because this 'work around' obviously means that when I move away from an Wi-Fi connection I don't have 4G to pick up the slack?
Best answer by Mohammed
Looks like we've been through as much troubleshooting as we can from here so we'll need to access your account to get this raised.
I've PM'ed you with the steps we can take to get this resolved.