Best answer by Mohammed
View originalwifi calling on samsung j6 has stopped
Are you on the latest version of the software?
When you say it's not working, do you mean that it's never connecting to WiFi Calling at all regardless of if you have no service?
Usually, WiFi calling kicks in when you drop down to below a set signal, it won't always be on by default.
Have you tried putting your phone in flight mode and then turning ON WiFi and seeing if WiFi Calling connects?
Mohammed
The fallback settings for the internet do not always work as they should.
Also known as preferred internet settings.
Might be worth trying samsung software update from settings about!!!
otherwise please check video HD Voice is ON. should be enabled by default but if wifi calling is not working try turning it off.
Samsung - Turn Video Call On / Off - HD Voice
- From a Home screen, tap the Phone icon (lower-left). ...
- Tap the Menu icon (upper-right).
- Tap Settings.
- Tap the Video Calling switch to turn on or off .
Switching to flight mode then switching wifi on solved the issue initially. But I switched flight mode off again, and now repeating your instruction won't switch wifi calling back on.
Switching data off did not work. Samsung software is fully up to date. There is no switch for video calling or HD voice.
Wifi calling seemed to work fine until I ported my number from 3.
Anything else I can try?
-Phil
We're terribly sorry to hear we've still not got to the bottom of this one for you hereÂ
So in this case it looks as though it'll be best for us to get some further advice from our Tech Team for you. Though in order to do this we'll need you to contact us to provide some further details so we can bring up your iD Mobile account.
If you could get in touch with us either through:
Dialling 0333 003 7777 for our Customer Services Team.
Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us
Contacting our Social Media Team on Facebook or Twitter
If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address.
Thanks
Can you see in the settings if you are provided with the option for preferred call type? WiFi or Mobile ?
-Phil
There's no option for preferred call type in settings. Did find wifi calling buried in apps but it is switched on. Have cleared cache, forced stop and restarted. Still zip.
Have now changed so many settings I've lost the plot on which is which!
The requested URL was rejected. Please consult with your administrator.
Your support ID is: 10948148143385723523
Then called customer services. High call vol. Wonder why!
You may be able to try to check the settings using the Android menu but we must stress that you should not change any settings unless you are confident.
There could be a potential to cause errors on the phone this way.
Start by placing a call to *#*#4636#*#* to load the menu.
Take a look in "Phone Information" to see if there is anything about WiFi calling being active or not.
Then press back or home to leave the menu.
Phil
I don't think I've changed any underlying settings so far.
Thanks for staying with me on this! 'Tis appreciated.
Carol
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