COVID-19 (Coronavirus) Update 2021
Our customers, colleagues and iD Community are central to what we do. COVID-19 (Coronavirus) has created uncertainty that challenges our daily lives and reminds us of the need to keep in contact with friends and loved ones. Here at iD Mobile, we want to assure you that we’re doing everything we can to keep you connected.
What we’re doing to support you, our iD customers:
Unlimited calls, texts and data for NHS staff:
To show our enormous gratitude to all NHS workers, we’re offering a free upgrade to unlimited data, calls and texts for NHS staff until 30 April 2021. If you work for the NHS, head over to our online form and register with your NHS email address and iD Mobile number.
If you registered for the NHS staff offer last year, you’ll automatically be added to the promotion starting from 15 February and will receive a confirmation text once the offer has been applied.
Unlimited data for disadvantaged children:
To support online home learning, we’re working with the government to provide unlimited data for disadvantaged children until 31 July 2021.
To find out more about the criteria and how to apply, please visit get-help-with-tech.education.gov.uk/about-increasing-mobile-data.
Free unlimited minutes for over-70s:
We’re giving all customers over-70 an upgrade to free unlimited minutes until 30 April 2021 so that those most vulnerable are able to keep in contact with friends and family during this difficult time.
The unlimited minutes promotion will automatically be added to eligible customers’ accounts starting from 16 February, and a confirmation text will be sent to the phone number once the offer has been applied.
When you call 7777, you’ll be able to hear your allowances over the phone, make a payment or report your phone lost or stolen via the automated process.
Free rating Test & Trace apps:
We’ve free rated the various UK COVID-19 apps, so you can use them without using your data. These include the NHS COVID-19 app for our customers in England and Wales, and HSC StopCOVID NI for customers in Northern Ireland.
Need to ask a general question?
Why not use the iD community to get answers to queries and browse helpful content? If you can’t find what you need, you can post a question and ask our knowledgeable Community members.
Need to manage or check something on your account?
Head to the free iD Mobile app or My Account online to manage your account – they’re packed with features to help you keep on top of your usage or make changes to your plan.
Need to ask a specific question?
Do you have an urgent query or want to ask something specific about your account? Our Live Chat team are available between 9am – 8pm Monday to Friday and 9am – 6pm Saturday and Sunday. - They can be reached here.
If you’ve received a notification from us confirming ‘Your Minimum Contract Period is Ending’ and would like to make changes to your plan or take out a new contract, you can do this by contacting our Live Chat team here (between 9am – 8pm Monday to Friday and 9am – 6pm Saturday and Sunday). Alternatively, you can make changes yourself by visiting the iD Mobile app or My Account online.