We're aware of an issue where some customers have been sent an outstanding balance notification in error. This has resulted in an increase in customers trying to access the iD Mobile app which is then adding quite a bit of load to the system.
As a result, the iD Mobile app and My Account online may be unavailable for some customers. Please bear with us while our technical team is working hard to fix the problem and return to full service as soon as possible.
We apologise for any inconvenience this may cause.