Customer notice: SMS are not working for some customers | Join the discussion, ask questions, share advice.

Customer notice: SMS are not working for some customers

  • 7 December 2021
  • 4 replies

Userlevel 8

We’re currently experiencing a technical issue that means some customer may be unable to send SMS.

Please bear with us, our technical teams are working hard to fix this issue and full service will be restored as soon as possible. 

While we’re working to restore this function, you should still be able to send messages using other communications apps, such as WhatsApp or Messenger.

We apologise for any inconvenience this may cause.

4 replies

Userlevel 1

Thanks for notice.

Did seem like reports of error 38 were growing in number. 

Hope the fix comes soon

Userlevel 1

I seem to be back in action - thanks

Userlevel 1

My wife and I are both able to send sms texts this morning but they are charging to our capped amount. We should not have been charged according to our contracts.

Userlevel 7
Badge +3

Hi @Brian Medley

We are aware of this issue and it is being looked into. Any charges that were made in error shall be refunded.

We apologies for the inconvenience caused.



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