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Customer Notice: Suspected Fraudulent Texts


Userlevel 6
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  • iD Mobile Employee
  • 157 replies

We’ve been made aware that some customers have received various text messages from multiple numbers, falsely impersonating and claiming to be iD Mobile.

Several texts have been sent out to customers and you can see the versions we are aware about below:

Text 1:

“iD Mobile: We have been unable to confirm your details for this month's payment. To avoid suspension of your line, please confirm your up to date details via the following link: <<link>>”

 

Text 2:

“iD Mobile: Your latest payment has been unsuccessful. Please update your details here:  https://bit.ly/3tNuzLK”

 

Text 3:

“iD: Your monthly payment failed, in order to continue using our services please verify your details here: <<link>>”

 

Please note these messages are not from iD Mobile. If you receive a message such as the above, do not click the link and enter your details, as these will not be safe.

For more information on how to spot fraudulent activity such as phishing, smishing and impersonations, please view the articles below:

 

 

In addition, if you have knowingly received fraudulent text messages claiming to iD Mobile, please comment the exact phrasing below, so we can investigate the genuineness of the message and then add it to the list above, if need be. 

 

Please stay vigilant. 


12 replies

Userlevel 6
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This article has been updated with new information on 15/07/21, in regards to a new text message we have become aware of, see ‘Text 3’.

Userlevel 1

Deleted message but Tel no. Was 07485 687285 and link ended -36BATMM. Timed at 21-55. Regret no further detail following deletion as no payment currently due and last one paid.

Hello, please can you help urgently?

 

I may have received a fraudulent text, stating this:

“ iD: Your monthly payment failed, in order to continue using our services please verify your details here: https://bit.ly/36BATMM “

 

Please can you confirm whether this is fraud or not? It’s just the whole of yesterday, I have had ‘No Service’, and really need my phone for work, and day to day life.

 

Please can we fix this today / this morning?

 

Many thanks, 

Ben

Userlevel 6
Badge +8

Hi @Tony Price,

 

So just to check sorry, you deleted the message but didn’t follow any links or make any payments? Is that correct?

 

 

Hi @Ben9Hansford,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

Userlevel 1

Yes message deleted and removed. No attempt made to open or view the links 

Thanks.

Hi I received this message and proceeded to verify my details what action should I now take 

Userlevel 6
Badge +8

Hi @MJBOWDEN,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

 

Will

Hi, I got and answered the 3rd text. I’ve already sorted it out with my bank and changed my passwords, I’m wondering if there is anything else I need to do?

Further from my previous message above, and to all the iD community, below is a fraud text number I got a message from. Do not follow link, or even entertain replying. Block and delete:

 

+44 7485 616082

 

All the best, cheers.

Userlevel 7
Badge +9

Hi @Scott3415,

Did you provide personal details when you opened the text message you have mentioned? If so, please let us know so we can discuss this further.

Ryan

Hi @Ryan yes I did

Userlevel 7
Badge +9

Hi @Scott3415,

Okay, we’ll send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

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