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Customer Notice: The iD Mobile app and My Account online is now available

  • 29 July 2021
  • 34 replies
  • 6514 views


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34 replies

Userlevel 1

Seeing as there's been 4 days of major issues can someone from IDMobile confirm what compensation you will be giving to customers and explain why you didn't bother rolling back your upgrade as it has clearly failed, very poor service quality.

Userlevel 1

I am trying to cancel as I I was trying to contact you for another SIM but now cannot be bothered to stay. I am getting so many fake/unwanted calls & have switched to another network but simply not been able to log on with the app or online for a week! 

This is why I dislike providers you cannot call.

 

Userlevel 7
Badge +3

This article has been updated on 04/08/2021 at 13:00 pm.

Userlevel 1

I am really beginning to worry about the fact my number has not transferred yet and it was a week ago today that I received my phone. 

 

My PAC code is due to run out in 3 days time I NEED the number transfer to happen before then. 

 

Can someone PLEASE help make this happen?! Or at least tell me if this is possible? Losing a life long phone number will be devastating? 

 

Thank-you, Hayley

 

 

Userlevel 7
Badge +10

Hi @Hgriffin90,

We are currently experiencing porting delays, so your port is likely affected by this and we apologise for the inconvenience caused.

PAC codes last for 30-days and providing your old network hasn’t put in place a cancellation, you should not lost the number. We would advise you to speak to your previous network in order to ask them for a new code if this is not resolved once that code expires.

Ryan

Userlevel 1

Hi @Hgriffin90,

We are currently experiencing porting delays, so your port is likely affected by this.

PAC codes last for 30-days and providing your old network hasn’t put in place a cancellation, you should not lost the number. We would advise you to speak to your previous network in order to ask them for a new code if this is not resolved once that code expires.

Ryan

 

When is this likely to be resolved Ryan? 

 

I requested my PAC code a good few weeks before ordering my new phone as in previous cases it usually takes one day to change over so I believed 2 weeks was ample time. Do you have a date of when this is likely to be resolved? 

 

Thanks, Hayley

 

 

 

Userlevel 7
Badge +3

This article has been updated on 05/08/21 at 13:00pm. Please note that full service has been restored to the iD App and My Account online. Customers should no longer be experiencing any issues with accessing either of these services. 

Emil

Userlevel 5
Badge

Shambles 

Userlevel 7
Badge +8

We’re truly sorry you feel that way @user2021.

 

Is the Website and App working for you now?

 

Will

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