Good morning everyone,
We wanted to make you aware that we are experiencing some technical issues with the following services:
- The iD Mobile App
- My Account Online
- Porting/Switching requests via SMS (Text Message)
- BT Landline calls (3G and 4G voice degradation across BT based landlines)
As a result of these issues, some customers may experience longer loading times and/or may not be able to use/log into the iD App and My Account Online. Some customers will also not be able to process/request their porting/switching information via SMS (text message) and some landline calls may be disrupted on not connect due to the ongoing voice degradation.
Our technical teams are working hard to resolve the issue as soon as possible. We apologise for any inconveniences caused.
16/11/21 at 9:00
Services have been fully restored, if any customers are still experiencing issues, they should restart their device.
iD Community Manager