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how do i actually speak to a member of ID mobile customer services

  • 25 January 2021
  • 5 replies
  • 288 views

How do I actually get to speak to a member of ID Mobile community?

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Best answer by Michelle 2 February 2021, 11:19

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5 replies

Userlevel 7
Badge +8

We’re right here @GAZZA84,

 

What is it we can help you with?

 

Will

Hi will, I have had an ID Mobile contact for two months, samsung A71 5g phone. For the first month everything was great, but from last week I have had no signal, no mobile date, can't txt or phone anyone. I can only phone out if I use WiFi calling. If I turn off my WiFi, the flight mode turns a light blue colour and knocks everything off, when I check if I'm in flight mode it says no. I have tried everything including rebooting and master reset of the phone. I think my handset is faulty I would like to know how I go about getting a new handset sent out. Thanks

Userlevel 6
Badge +10

Hi there @GAZZA84 

From what I can see from our most recent Private Message from yourself, you’ve had the matter resolved. 

Is that right?

By all means share what has happened/ what is happening if it may help others here.  

Or send us another PM if need be for further help.

Yes, all sorted now. I had to send my handset back to samsung to be looked at. Hopefully they will fix the problem and I will have a working handset back soon. Thanks for your help.

Userlevel 5
Badge +8

Thanks for the update @GAZZA84 

 

If you do require any further help, please do get back in contact with us. 

 

Michelle 

Why iD Mobile?