If you're unable to find what you need on the iD Community and need help with your iD account or further assistance, our Virtual Assistant and Live Chat team are here to help.
Our Virtual Assistant is available 24/7 and Live Chat is open between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.
Our Virtual Assistant and Live Chat team can be found here.
We are closed on Christmas Day and New Year’s Day to give our contact centre staff a well-deserved break in recognition of their hard work supporting our customers this year.
Please note: Over the festive period our porting (PAC/STAC) and delivery dates may be different to usual.
Visit our switch to iD guide for further information on when you can expect your switch to iD to take place.
Visit our delivery page for our last delivery dates prior to Christmas Day.