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iD 5G Network: Device Compatibility

iD 5G Network: Device Compatibility

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Userlevel 7
Badge +2

I find it odd that 5G is only available on selected 5G phones on ID mobile? It appears that if you have a 5G phone with the main network operators then providing you have a 5G enabled plan and in a 5G coverage area, you get 5G. 

Userlevel 6
Badge +6

Hi @Freestuff, the Realme X50 is not supported on iD 5G. Sorry to disappoint.

 

Thank you,

Rory

Userlevel 5
Badge +8

Hi @Yelloperil 

I’m sorry we do not have the answer to your question at the moment.

You can find a list of compatible phones online, I have copied the link for you below:

https://www.idmobile.co.uk/5g

I hope I was able to help you with your question.

If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer. 

 

Michelle 

iD Mobile 

 

Userlevel 7
Badge +10

Hi @TheMoodBoardz,

At present, we officially support 5G on 5 different models of phone, all of which can be found here. We’re working hard to support 5G on more devices as the 5G network expands. We apologise for any upset and inconvenience caused in the meantime.

Ryan

Hi @TheMoodBoardz,

At present, we officially support 5G on 5 different models of phone, all of which can be found here. We’re working hard to support 5G on more devices as the 5G network expands. We apologise for any upset and inconvenience caused in the meantime.

Ryna

Hi,

 

I Am aware of this fact but my phone (Google Pixel 5 5G) is supported but isn't support? CS says my phone is unsupported when it is.

Userlevel 6
Badge +4

Hi @TheMoodBoardz 
Are you getting 5G signal on your Google Pixel 5 handset?

-Mohsin

 

Hi. Currently no. I know my house is not covered but my work & Uni address indoors and outdoors are. My phone's setting say "5G" as the default connect.

 

 

Userlevel 6
Badge +4

Hi @TheMoodBoardz 

The Google Pixel is surely a 5G phone, however, it has not been tested on our 5G service as of yet. We officially support 5G on 5 different models of the phone at the moment, all of which can be found here. Our back-office team is working hard to support 5G on more devices as the 5G network expands.

-Mohsin

Hi @TheMoodBoardz 

The Google Pixel is surely a 5G phone, however, it has not been tested on our 5G service as of yet. We officially support 5G on 5 different models of the phone at the moment, all of which can be found here. Our back-office team is working hard to support 5G on more devices as the 5G network expands.

-Mohsin

Sorry but I'm not sure whether the ID team knows what it's talking about anymore. you - yourself said that the Google Pixel 5 5G (which I have) is supported on IDs 5G network. but you say here it isn't. so is the Google Pixel 5 5G supported or not. you cant say it is when it isnt.

Hi, is the Oppo Realme GT 5G supported? 

Userlevel 6
Badge +4

Hi @TheMoodBoardz 

Sorry for the confusion on your end. I will try to simplify this. 

Below are some 5G handsets that are currently out right now: 

  • Apple iPhone 12, 12 mini, 12 Pro, and 12 Pro Max.
  • Samsung: Galaxy S10 5G* Galaxy S20, S20+, and S20 Ultra. Galaxy S21, S21+, and S21 Ultra.
  • LG: V50 ThinQ 5G* V60 ThinQ 5G. Wing. ...
  • Google Pixel 5
  • OnePlus: 7 Pro 5G. 7T Pro 5G McLaren. ...
  • Motorola Edge+
  • Motorla Razr 5G.
  • Huawei P40 Pro 5G - Huawei P40 5G

All these phones are 5G handsets, however, this does not mean that they will work on our 5G network straight away. Out of all the handsets mentioned above, only the following are guaranteed to work on the iD 5G network when 5G is available in the area, these are:

Galaxy S21, S21+, and S21 Ultra. Huawei P40 Pro 5G  and Huawei P40 5G.

All other 5G phones are yet to be tested on iD 5G network. More information regarding this will be updated below: 

https://www.idmobile.co.uk/5g

Hope this helps. 

 

-Mohsin

 

Hi @TheMoodBoardz 

Sorry for the confusion on your end. I will try to simplify this. 

Below are some 5G handsets that are currently out right now: 

  • Apple iPhone 12, 12 mini, 12 Pro, and 12 Pro Max.
  • Samsung: Galaxy S10 5G* Galaxy S20, S20+, and S20 Ultra. Galaxy S21, S21+, and S21 Ultra.
  • LG: V50 ThinQ 5G* V60 ThinQ 5G. Wing. ...
  • Google Pixel 5
  • OnePlus: 7 Pro 5G. 7T Pro 5G McLaren. ...
  • Motorola Edge+
  • Motorla Razr 5G.
  • Huawei P40 Pro 5G - Huawei P40 5G

All these phones are 5G handsets, however, this does not mean that they will work on our 5G network straight away. Out of all the handsets mentioned above, only the following are guaranteed to work on the iD 5G network when 5G is available in the area, these are:

Galaxy S21, S21+, and S21 Ultra. Huawei P40 Pro 5G  and Huawei P40 5G.

All other 5G phones are yet to be tested on iD 5G network. More information regarding this will be updated below: 

https://www.idmobile.co.uk/5g

Hope this helps. 

 

-Mohsin

 

Hello,

as I said in my last post you said that the list above (on your first post) (which includes the Google Pixel 5 5G) are tested and should work on the ID 5G network.

even Dixons (the company that owns ID) says that the Google Pixel 5 5G is live on the 5G network 

(see here: https://www.carphonewarehouse.com/google/pixel-5-5g.html#!colour=black&capacity=128GB&dealType=pm

I quote “5G now available on the Google Pixel 5 5G on iD Mobile & Vodafone at no extra cost!”

which makes me think that the way this is now being marketed is bordering on misleading.

Userlevel 7
Badge +3

Article has been updated with new Motorola devices 31/08/2021.

Userlevel 1

Article now includes the Google Pixel 6 and 6 Pro. 

That was Quick for Pixel 6 / 6pro

I have a 5g phone (an oppo reno4 pro 5g) which ID previously sold. Yet I cannot get 5g on your network. Is there any particular reason why you only allow 5g on specific phones, unlike every other mobile network? If not, can you give any compelling reason not to leave for another network?

Userlevel 7
Badge +10

Hi @TheMoodBoardz,

We would advise you to contact Carphone Warehouse directly in regards to their website displaying that banner.

Our 5G service may work when using the Google Pixel 5 however as this isn’t an approved device at this time, we can’t guarantee that it will work.

Ryan

Userlevel 1

Hi @TheMoodBoardz 

I can confirm that as stated in the list above (in the article), the Google Pixel 5 5G is a 5G compatible device and has been tested and approved for use on the iD Mobile 5G network.

The only reason you may not have access to our 5G network using this device is that it’s dependent on your geographical location. As we continue to rollout and expand our 5G network, more and more locations will gain access to it. 

 

Thanks, 

Emil 

Hi,

 

Are you sure about that ? I am in 5g Area M502ZY & BL53HQ and my Pixel 5 which was working fine on 5G in both Locations when i was with Three Mobile 2 days Ago doesn't connect to 5g network and your 5g updates page still says that it's still being tested and will be available in October possibly which makes sense, but then i read this comment by you, which is totally misleading, can you please confirm when exactly will i be able to use 5g on Pixel 5. Thanks

Userlevel 7
Badge +3

Hey @AndyX2Pro 

No problem at all. 

Unfortunately there are no current plans to test the X2 Pro. We are constantly working with our network partners Three and suppliers to expand our list of 5G compatible devices.

In regards to the ideation board, my vision is for it to work how you describe, so let’s see!

We are aiming tor a January/February launch.

Hope my answer helps and thanks for your question :grinning:

Emil

Userlevel 7
Badge +3

Article updated with Samsung A52s 5G on 03/09/21

Userlevel 6
Badge +6

Hi @James Price, not currently, I’m afraid. You can find the full list of compatible devices here - https://www.idmobile.co.uk/5g

 

Thank you,

Rory

Hi @TheMoodBoardz 

I can confirm that as stated in the list above (in the article), the Google Pixel 5 5G is a 5G compatible device and has been tested and approved for use on the iD Mobile 5G network.

The only reason you may not have access to our 5G network using this device is that it’s dependent on your geographical location. As we continue to rollout and expand our 5G network, more and more locations will gain access to it. 

 

Thanks, 

Emil 

Hi.

 

I am aware the geographical locations of 5G but the ID 5G network were my work, Uni and where I walk doesn't seem to connect. I have confirmed these areas are covered by the ID 5G network using the real time map (which is the same as Three) but for some reason it doesn't connect to my phone. All the settings are correct my end. I thought I might be that the new setting for cellular haven't been sent to my device yet.

 

 

Userlevel 7
Badge +3

@Freezing_hot Hi there, apologies I missed your comment :) Thanks for chasing. 

I can see why this appears confusing, at the time of the post the information I had shared was correct. However, our device testing teams informed us that they encountered some connectivity issues and had to retest. It has been confirmed to us that the Google Pixel 5 5G will be approved for use on our 5G network in mid October. 

Does that answer your question? In addition I will also remove that comment to avoid any further confusion for other members. 

Emil :)

Userlevel 7
Badge +8

Hi @OppoReno,

 

Please click here to see the current list of 5G compatible handsets.

 

If you have a 5G ready phone that isn’t on the list, then the phone may still be able to connect to the 5G network, it just means we have not tested it yet. Any 5G enabled phone may still work and be able to connect to 5G; however, as we haven’t tested it we cannot guarantee it will until its been tested and placed on the aforementioned list.

 

Will

I've noticed my pixel 4a (5g) finally connected to the 5g network.  

5G is here!

 

Strap yourself in for 5G on iD Mobile. At no extra cost. Powered by Three, the UK’s fastest 5G network.*

 

All iD customers will be able to access the 5G network as long as they have a 5G compatible device, and the device has been tested and approved by us for use on our network. 

Want to know what devices are 5G compatible and if they’ve been tested and approved for use on our 5G network? Then search the internet no more!

We’ve made this really easy and simple for you.

 

All devices below are 5G compatible and have been tested and approved for use on our 5G network, VoLTE and WiFi Calling.

 

Approved Android Devices:

 

Google:

  • Google Pixel 5 5G
  • Google Pixel 6
  • Google Pixel 6 Pro

Honor:

  • Honor 50
  • Honor Magic 4 Lite 5G

 

Huawei:

  • Huawei P40 5G
  • Huawei P40 Pro 5G

 

Motorola:

  • Motorola G50
  • Motorola Edge 20

  • Motorola Edge 20 Lite

  • Motorola Edge 20 Pro

 

OPPO:

  • Oppo A54 5G

  • Oppo Find X2 Lite

  • Oppo Find X3 Lite

  • Oppo Find X3 Neo 5G

  • Oppo Find X3 Pro 5G

  • Oppo Find X5

  • Oppo Find X5 Pro

  • Oppo Find X5 Lite

 

Redmi:

  • Redmi Note 11 Pro 5G

 

Samsung:

  • Samsung A22 5G
  • Samsung A32 5G
  • Samsung A33 5G
  • Samsung A42 5G
  • Samsung A52s 5G
  • Samsung A53
  • Samsung S21 5G
  • Samsung S21 Plus 5G
  • Samsung S21 Ultra 5G
  • Samsung S21 FE 5G
  • Samsung S22 
  • Samsung S22 Plus
  • Samsung S22 Ultra

 

Xiaomi:

  • Xiaomi 12
  • Xiaomi 12 Pro 5G

 

Approved Apple Devices:

Apple:

  • iPhone 12
  • iPhone 12 Mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 13
  • iPhone 13 Mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone SE (2022)

 

Please ensure you are running the most up-to-date software. 

*Based on analysis by Ookla®️ of Speedtest Intelligence®️ data for Q3-Q4 2021. Ookla trademarks used under license and reprinted with permission. Visit speedtest.net/awards/fastest-5g to find out more.

 

Device Testing:

 

As our 5G network continues to be rolled out, the list of devices will continue to grow every time a new 5G enabled device is released and the more devices we start to test. Check back to this article regularly so you don’t miss out.  

I have the realme GT2pro and have done since it's UK release in March this year...since then over 30 different phones have been released by various companies...all have 5g capacity and only a handful have been tested by your company - your testing process needs a jolly good shake up and move some fingers out of various holes and hurry up testing some other brands....realme is one of the fastest growing mobile phone company's and yet non of their phones feature in your device list...i find this rather odd!! Please hurry up and test this phone so I can make full use of its specs, or I am affraid i may be forced to look elsewhere

 

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