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iD 5G Network: Device Compatibility

  • 20 April 2021
  • 70 replies
  • 3012 views
iD 5G Network: Device Compatibility
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  • iD Mobile Employee
  • 164 replies

5G is here!

 

The wait is over! 5G is finally here and is being rolled out across the iD Mobile network.

 

All iD customers will be able to access the 5G network as long as they have a 5G compatible device, and the device has been tested and approved by us for use on our network. 

 

Want to know what devices are 5G compatible and if they’ve been tested and approved for use on our 5G network? Then search the internet no more!

We’ve made this really easy and simple for you.

 

All devices below are 5G compatible and have been tested and approved for use on our 5G network, VoLTE and WiFi Calling.

 

Approved Android Devices:

 

Samsung:

  • Samsung A22 5G
  • Samsung A42 5G
  • Samsung A52s 5G
  • Samsung S21 5G
  • Samsung S21 Plus 5G
  • Samsung S21 Ultra 5G

Huawei:

  • Huawei P40 5G
  • Huawei P40 Pro 5G

Motorola:

  • Motorola G50
  • Motorola Edge 20

  • Motorola Edge 20 Lite

  • Motorola Edge 20 Pro

OPPO:

  • Oppo A54 5G

  • Oppo Find X2 Lite

  • Oppo Find X3 Lite

  • Oppo Find X3 Neo 5G

  • Oppo Find X3 Pro 5G

 

Approved Apple Devices:

Apple:

  • iPhone 12
  • iPhone 12 Mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max

 

  • iPhone 13
  • iPhone 13 Mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max

Please ensure you are running the most up-to-date software. 

 

Device Testing:

 

  • Google Pixel 5 (Expected approval: Mid October)

 

As our 5G network continues to be rolled out, the list of devices will continue to grow every time a new 5G enabled device is released and the more devices we start to test. Check back to this article regularly so you don’t miss out.  


70 replies

Userlevel 6
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Hey everyone, this article has been updated to include the entire iPhone 13 range as of 22/09/21.

Emil

Userlevel 7
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Hi @Johnlightbulb,

The phone may still be able to connect to the 5G network, it just means we have not tested it yet. Any 5G enabled phone may still work and be able to connect to 5G; however, as we haven’t tested it we cannot guarantee it will until its been tested and placed on the list above.

Ryan

Userlevel 1

Just wondering as anyone got this phone? I have just got a Motorola G plus 5g can you confirm if this will work  or not on I'd 5g network my old phone did and it's not listed anywhere on the I'd site that is the Xiaomi mi 10t lite thanks john

Userlevel 6
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Hi @OppoReno,

 

Please click here to see the current list of 5G compatible handsets.

 

If you have a 5G ready phone that isn’t on the list, then the phone may still be able to connect to the 5G network, it just means we have not tested it yet. Any 5G enabled phone may still work and be able to connect to 5G; however, as we haven’t tested it we cannot guarantee it will until its been tested and placed on the aforementioned list.

 

Will

Userlevel 1

Cool, thanks

Userlevel 6
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@Freezing_hot Hi there, apologies I missed your comment 🙂 Thanks for chasing. 

I can see why this appears confusing, at the time of the post the information I had shared was correct. However, our device testing teams informed us that they encountered some connectivity issues and had to retest. It has been confirmed to us that the Google Pixel 5 5G will be approved for use on our 5G network in mid October. 

Does that answer your question? In addition I will also remove that comment to avoid any further confusion for other members. 

Emil :)

Userlevel 1

Would you mind replying to my comment to your reply, from yesterday ? Pixel 5 still not compatible with 5g .

Userlevel 6
Badge +2

Article updated with Samsung A52s 5G on 03/09/21

Userlevel 1

Hi @TheMoodBoardz 

I can confirm that as stated in the list above (in the article), the Google Pixel 5 5G is a 5G compatible device and has been tested and approved for use on the iD Mobile 5G network.

The only reason you may not have access to our 5G network using this device is that it’s dependent on your geographical location. As we continue to rollout and expand our 5G network, more and more locations will gain access to it. 

 

Thanks, 

Emil 

Hi,

 

Are you sure about that ? I am in 5g Area M502ZY & BL53HQ and my Pixel 5 which was working fine on 5G in both Locations when i was with Three Mobile 2 days Ago doesn't connect to 5g network and your 5g updates page still says that it's still being tested and will be available in October possibly which makes sense, but then i read this comment by you, which is totally misleading, can you please confirm when exactly will i be able to use 5g on Pixel 5. Thanks

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Article has been updated with new Motorola devices 31/08/2021.

Userlevel 1

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

This is the only network I come across that tests devices that already support the 5G bands to then make an official list. It confuses people, previously someone posted he was able to connect with their realme7 which isn’t on the official list.

 

You're right. Why bother with all that work, you think customer support would have better things to do with their time. 

My take on this is that 5G in the UK currently only works on band 78 NSA. So before you buy your new phone just check it includes that band, then hopefully it should work on all the UK's networks, including iD mobile. And gsmarena.com is a good place to check this. 


Yeah that’s why I thought it was strange, extra work. They’ve posted previously that the google pixel 5 doesn’t work on their network even though it supports band n78 and someone also posted previously that their pixel 4a (5g variant) also doesnt work which supports n78 band too, so something else is at play.

https://m.gsmarena.com/google_pixel_5-10386.php doesn't show NSA, but it mentions band 78.

And https://m.gsmarena.com/google_pixel_4a_5g-10385.php also omits to show NSA. 

Userlevel 1

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

This is the only network I come across that tests devices that already support the 5G bands to then make an official list. It confuses people, previously someone posted he was able to connect with their realme7 which isn’t on the official list.

 

You're right. Why bother with all that work, you think customer support would have better things to do with their time. 

My take on this is that 5G in the UK currently only works on band 78 NSA. So before you buy your new phone just check it includes that band, then hopefully it should work on all the UK's networks, including iD mobile. And gsmarena.com is a good place to check this. 


Yeah that’s why I thought it was strange, extra work. They’ve posted previously that the google pixel 5 doesn’t work on their network even though it supports band n78 and someone also posted previously that their pixel 4a (5g variant) also doesnt work which supports n78 band too, so something else is at play.

Userlevel 1

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

This is the only network I come across that tests devices that already support the 5G bands to then make an official list. It confuses people, previously someone posted he was able to connect with their realme7 which isn’t on the official list.

 

You're right. Why bother with all that work, you think customer support would have better things to do with their time. 

My take on this is that 5G in the UK currently only works on band 78 NSA. So before you buy your new phone just check it includes that band, then hopefully it should work on all the UK's networks, including iD mobile. And gsmarena.com is a good place to check this. 

Userlevel 1

Hi @iDmobilePal,

 

I can’t see the correlation between 5G not being enabled on some handsets, and the reasons you have proposed sorry. Are you able to elaborate please?

 

Will

Never mind. I figure when someone seeks support for their 5g phone, you can say well it’s not on the supported list. I get it now.

 

Pal

Userlevel 1

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

This is the only network I come across that tests devices that already support the 5G bands to then make an official list. It confuses people, previously someone posted he was able to connect with their realme7 which isn’t on the official list.

 

Userlevel 6
Badge +8

Hi @iDmobilePal,

 

I can’t see the correlation between 5G not being enabled on some handsets, and the reasons you have proposed sorry. Are you able to elaborate please?

 

Will

Userlevel 1

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA. 

https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php

 

Userlevel 1

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. 

It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list. 

We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network. 

I hope that makes sense. 

Any further questions, then please post them below :)

Emil

I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange, so my 2 year old mi mix 3 5g which supports band n78 will not work?

Userlevel 7
Badge +9

Hey @Selgovae,

Pleased to hear that :)

Hope it helps others.

Mohammed

 

Userlevel 1

If it's of any use to anyone my phone (Realme 7 5g model RMX2111 - Android version 11) has just connected to 5G.

I haven't as yet had time to run any speed tests.

However as you can see it failed the ipv6 test, not that's important to me.... 

 

Userlevel 6
Badge +2

The Google Pixel 5 has been removed from the 5G approved devices list above on 10/08/21.

Google have confirmed some issues with compatibility with our 5G network which means iD customers will not be able to connect to our 5G network using this device.

The Google Pixel 5 5G will become available to use on our iD 5G network from mid October 2021.

Emil

Userlevel 1

@Yelloperil,

 

Unfortunately we can’t provide a timescale but we are adding more devices to the list.

 

Kash

 

OK thanks  - I just do not understand that three have no limitations on the phone type - if you have a 5G phone it will work.  Which is why I am wondering if I try, it could work, just as you have not tested it you do not claim it works.

Userlevel 4
Badge +7

@Yelloperil,

 

Unfortunately we can’t provide a timescale but we are adding more devices to the list.

 

Kash

Userlevel 1

Do you have a list of phones you are working through for testing the support and will the Oppo Reno phone be on that list? 

From reading the message above it says “In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’. ”

Does this mean that the Oppo Reno might work - just you do not say it is officially supported yet? 

Userlevel 6
Badge +2

The 5G device list has been updated with the Oppo Find X3 Lite on 23/07/21.

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