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iD Community News & Updates - April

  • 22 March 2021
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iD Community News & Updates - April
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iD Community News and Updates - April 2021


Welcome to the iD Community news and updates blog! This is the place to come for your monthly lowdown on what’s been happening across the Community. From new starters to new iD superheroes, you’ll find all the latest Community goings-on here…


The March Recap

What a month it’s been. There’s been a lot of activity happening on the iD Community, starting with over 1,500 new members registering over the course of March (welcome to the Community!). There’s also been over 500 questions asked and conversations started – we love to see it. Our incredible iD Team and trusty iD superheroes are on hand to help resolve any queries you have, right here. Top work!


The most popular Community categories over the past month were…



Bills, Allowances & Charges


iOS: We’ve had a number of posts over the past month about unlocking iPhones in order to use them with an iD Mobile SIM. If you’re still looking to move your iPhone over to iD Mobile, take a look at our guide to unlocking your phone. You’ll find exactly where you need to go, no matter what network your phone is currently locked to.

Don’t forget: if you’ve bought your iPhone second-hand and it’s locked to another network, you’ll need to get in touch with the seller and ask them to contact us to request the unlock.

We’ve also seen a few of you deliberating over which iPhone you should buy next. Don’t worry! We’ve got a great guide to the latest iPhones on iD Mobile right here.


Cancellations: We don’t like to see iD customers go, but we also don’t like seeing customers having issues. After all, everybody should be able to stay connected with loved ones whenever they need, especially while we’re still in the midst of a pandemic. If you are looking to disconnect your iD Mobile plan, take a look at our Cancellation content. Everything you need to know is right there.


Bills, Allowances & Charges: Plenty of questions asked and answered this month about data usage and allowances! We aim to provide a smooth network service throughout the whole month, from the moment the billing period starts, right through to the moment your allowances refresh.

Whatever you’re looking for, be it a quick guide on setting a monthly bill cap, our data rollover policy or help understanding your bill, it’s all here on our Bills, Allowances & Charges page.


March Community Newsletter:

In-case you didn’t get a chance to see last month’s content, here’s our featured content from March: 

Not receiving the iD Newsletter? Well, simply login to the iD Mobile app, and go to the 'My Account' page, select 'Edit preferences' on the 'Keep me in the loop' tile, then select 'Email' and save your settings. Now you’ll be up to date with all the latest news, articles and competitions.

Please note that we are unable to separate the Community newsletter from our usual marketing activity. By signing up you are agreeing to receive the newsletter as well as any other marketing materials. 


That's it for the April Community update! Keep your eyes peeled - as we'll be posting fresh updates each month to keep the Community informed. If there's more Community-related info you'd like to see from these monthly updates, let us know below. 

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